Customer Support
Providing superior customer support is a vital aspect of Besi's corporate philosophy. Besi places great value on continuously broadening its customer support department, enabling Besi to provide customers with specialists at the right time and place. Besi understands that applications and technical expertise are critical to its customers, so it has built a team of professionals to provide optimal support to its worldwide customers.
Besi's global Help Desk organization ensure swift and reliable customer support, should you need immediate assistance. Besi's high degree of flexibility guarantees its customers short response time. The expansive worldwide network of offices and service personnel guarantee superior care and support at any time. Contact Besi's local help desks for assistance.
Asia
Besi APac Sdn. Bhd., Shah Alam, Malaysia
Datacon - Esec - Fico
Tel +60 3 5191 1799
Helpdesk Besi APac
Besi Korea Ltd., Seoul, Korea
Datacon - Esec - Fico - Meco
Tel +82 31 718 9002
Besi Singapore Pte. Ltd. (Taiwan branch), Hsinchu, Taiwan
Datacon - Esec - Fico - Meco
Tel +886 3 515 3488
Besi Philippines, Inc., Muntinlupa City, Philippines
Datacon - Esec - Fico - Meco
Tel +63 2 836 4629
China Offices
Shanghai Office (Service Central)
Datacon - Esec - Fico - Meco
Tel +86 21 6093 0588
Chengdu Office
Datacon - Esec - Fico - Meco
Tel +86 28 8795 8159
Shenzhen Office
Datacon - Esec - Fico - Meco
Tel +86 755 8826 4058
Suzhou Office
Datacon - Esec - Fico - Meco
Tel + 86 512 6767 1037
USA
Besi North America, Chandler
Datacon - Esec - Fico
Tel +1 480 497 8190
Help Desk USA
Europe
Besi Austria GmbH, Radfeld, Austria
Datacon - all platforms
Tel + 43 5337 600 205
Fax + 43 5337 600 660
Help Desk Besi Austria
Besi Netherlands B.V., Duiven, The Netherlands
Molding - Singulation - Trim & Form
Tel +31 26 319 3741 (help desk Molding)
Tel +31 26 319 3773 (help desk Singulation)
Tel +31 26 319 6355 (help desk Trim & Form)
Help Desk Molding - Singulation - Trim & Form
Besi Switzerland AG, Cham, Switzerland
Esec Die Bonding - Wire Bonding
Tel +41 41 749 5326 (hotline Service Europe)
Help Desk Die Bonder
Help Desk Wire Bonder
Meco Equipment Engineers B.V., Drunen, The Netherlands
Plating Systems
Tel +31 416 384 384
Fax +31 416 384 300
Help Desk Meco