The relationship to Besi’s customers is characterized by close partnership and reliability on all levels. Keeping in mind that Besi’s success is closely linked to the success of its partners, Besi adjusts its services to meet their individual needs.
Besi's customer service goes beyond delivery and installation of the equipment. After Sales support is also about getting a quick response day and night and quick delivery of needed spare parts, tools and services - a crucial factor in the semiconductor industry. Therefore, Besi has a dedicated After Sales organization comprising of a Customer Service organization with experienced engineers covering the key markets worldwide and of a Spare Parts & Tooling organization, strategically located in Asia, Europe and the US.
Short response time, reliable service and a global network ensure the best possible support worldwide.