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Customer Support

Besi customer support activities provide clients access to a team of professionals and its global network of offices ensuring optimal support to customers worldwide. Our aim is to deliver the shortest response time possible to your technical requests. Contact us through your local help desks listed below or via Besi's global help desk organization which ensures swift and reliable customer support, should you need immediate assistance at any time of day or night.

Asia

Besi APac Sdn. Bhd., Shah Alam, Malaysia
Datacon - Esec - Fico
Tel +60 3 5191 1799
Helpdesk Besi APac

Besi Korea Ltd., Seoul, Korea
Datacon - Esec - Fico - Meco
Tel +82 31 718 9002

Besi Singapore Pte. Ltd. (Taiwan branch), Hsinchu, Taiwan
Datacon - Esec - Fico - Meco
Tel +886 3 515 3488

Besi Philippines, Inc., Muntinlupa City, Philippines
Datacon - Esec - Fico - Meco
Tel +63 2 836 4629

Esec (Singapore) Pte. Ltd, Singapore
Esec Wire Bonding
Tel +65 6303 7000
Helpdesk Esec Wire Bonder

China Offices

Shanghai Office (Service Central)
Datacon - Esec - Fico - Meco
Tel +86 21 6093 0588

Chengdu Office
Datacon - Esec - Fico - Meco
Tel
+86 28 8795 8159

Shenzhen Office
Datacon - Esec - Fico - Meco
Tel +86 755 8826 4058

Suzhou Office
Datacon - Esec - Fico - Meco
Tel + 86 512 6767 1037


USA

Besi North America, Chandler
Datacon - Esec - Fico
Tel +1 480 497 8190
Help Desk USA


Europe

Besi Austria GmbH, Radfeld, Austria
Datacon - all platforms
Tel + 43 5337 600 205
Fax + 43 5337 600 660
Help Desk Besi Austria

Besi Netherlands B.V., Duiven, The Netherlands
Molding - Singulation - Trim & Form
Tel +31 26 319 6355 (help desk Molding)
Tel +31 26 319 3773 (help desk Singulation)
Tel +31 26 319 3741 (help desk Trim & Form)
Help Desk Molding - Singulation - Trim & Form

Besi Switzerland AG, Cham, Switzerland
Esec Die Bonding - Wire Bonding
Tel +41 41 749 5326 (hotline Service Europe)
Help Desk Die Bonder
Help Desk Wire Bonder

Meco Equipment Engineers B.V., Drunen, The Netherlands
Plating Systems
Tel +31 416 384 384
Fax +31 416 384 300
Help Desk Meco

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