Customer Support
Besi customer support activities provide clients access to a team of professionals and its global network of offices ensuring optimal support to customers worldwide. Our aim is to deliver the shortest response time possible to your technical requests. Contact us through your local help desks listed below or via Besi's global help desk organization which ensures swift and reliable customer support, should you need immediate assistance at any time of day or night.
Asia
Besi APac Sdn. Bhd., Shah Alam, Malaysia
Datacon - Esec - Fico
Tel +60 3 5191 1799
Helpdesk Besi APac
Besi Korea Ltd., Seoul, Korea
Datacon - Esec - Fico - Meco
Tel +82 31 718 9002
Besi Singapore Pte. Ltd. (Taiwan branch), Hsinchu, Taiwan
Datacon - Esec - Fico - Meco
Tel +886 3 515 3488
Besi Philippines, Inc., Muntinlupa City, Philippines
Datacon - Esec - Fico - Meco
Tel +63 2 836 4629
China Offices
Shanghai Office (Service Central)
Datacon - Esec - Fico - Meco
Tel +86 21 6093 0588
Chengdu Office
Datacon - Esec - Fico - Meco
Tel +86 28 8795 8159
Shenzhen Office
Datacon - Esec - Fico - Meco
Tel +86 755 8826 4058
Suzhou Office
Datacon - Esec - Fico - Meco
Tel + 86 512 6767 1037
USA
Besi North America, Chandler
Datacon - Esec - Fico
Tel +1 480 497 6407
Help Desk USA
Europe
Besi Austria GmbH, Radfeld, Austria
Datacon - all platforms
Tel + 43 5337 600 205
Help Desk Besi Austria
Besi Netherlands B.V., Duiven, The Netherlands
Molding - Singulation - Trim & Form
Tel +31 26 319 6100
Fax +31 26 319 6200
Help Desk Molding - Singulation - Trim & Form
Besi Switzerland AG, Steinhausen, Switzerland
Esec Die Bonding
Tel +41 41 749 5326 (hotline Service Europe)
Help Desk Die Bonder
Meco Equipment Engineers B.V., Drunen, The Netherlands
Plating Systems
Tel +31 416 384 384
Fax +31 416 384 300
Help Desk Meco